Description
Description
This course is aimed at individuals wanting to gain an insight into the wide-ranging aspects of telecommunication business and technologies, as well as how telecommunications are evolving to meet the challenges presented by digital transformation. It will also benefit telecommunication professionals who want to develop key business skills to improve their effectiveness within the organization.
Business performance involves processes of setting corporate goals, monitoring the methods used to achieve those goals, and then creating ways for managers to more effectively achieve those goals. By collecting and analyzing data, a company can determine what effects managerial changes had on performance and then alter those changes to help create a more effective process. The course, further, aims to give participants the skills to effectively communicate and deliver their messages, both digitally and in-person and impact them with skills they will need to function in what is a growing telecommunications sector.
Who should Attend
- Managers in the telecommunication sector
- Heads of technical functions
- Employees wishing to gain experience in digital telecommunications
- Employees who need to develop knowledge in digital telecommunication
- All individuals from the telecommunication sector who are in dire need for success in driving digital communication in their organizations
What you will learn Professional level
- Broad understanding of digital telecommunications
- Gain project management skills and techniques
- Widen knowledge of customer-centric strategies and implementation options
- Implement effective strategic change throughout your projects
- Develop key leadership and management skills to progress your career
Organizational level
- Driving effective digital transformation throughout your organisation
- Gain insights into new and emerging technologies and business solutions
- Encourage new styles of leadership and change management
- Discover potential revenue streams for your organisation
- Encourage strategic decision making across your organisation
Course Outline
PHASE 1
- Telecommunication Business Environment
- Effective Commercial Performance in Digital Telecommunication
- Digital telecommunication Technologies: A comprehensive Introduction
- Technologies 2025 in digital telecommunication
- Towards 5G: Markets and Technologies
- Introduction to LTE: Markets and Technologies
- Access Network Technologies
- Core Network Technologies
- Radio Principles
- Developing Customer Centricity: CEM and Branding for Digital Telecommunications
- Project Management for Digital Telecommunications
PHASE 2
- Finance for Digital Telecommunication Professionals
- Business Communication for Professionals
- How to win at Digital Telecommunications: Management and Leadership Techniques
- Business Support Systems (BSS) in enhancing telecommunication business performance
o Process followed in BSS
o Customer Relationship Management in BSS
o Mediation System
o Billing Process
o Rating Process
- Placement of BSS process in e TOM Model
