Description
Course Length: 5 days
Course Description
Understanding errors, whether violations, mistakes, or lapses, and how they combine with other workplace factors is key to improving health and safety management. The Behavioural Safety course will provide delegates with practical guidance on instigating a sustainable change in workplace behavior.
Who Should Attend
- Individuals in leadership roles
- Individuals being groomed for leadership
- Individuals working together in teams
- Any person actively involved in interacting with others
- Any person interested to learn more about behavioral patterns
What You Will Learn:
- Identify their personal behavioral style
- Develop an awareness of others’ behavioral patterns
- Recognize the benefits of emotional intelligence
- Discover how to manage their emotions
- Identify techniques for dealing with difficult behaviors
- Any individual keen on learning how to be emotionally smart in order to develop strong relationships and teams.
- Insights into emotional intelligence
- Importance of behavioral management
- Handling conflicts
- Key leadership skills for workplace success
- Managing pressure in the workplace
Course Outline:
Day One: Learning a different “Smarts”
- Emotional Intelligence defined
- Intrapersonal and Interpersonal skills
- Emotional Intelligence in the workplace
- Your emotional intelligence style
- Validating emotions in others
- Emotional intelligence for behavioral management
Day Two: Behavioral Management for Workplace Success
- Getting organized for peak performance
- The power of behavioral change
- How to change our perspective
- Setting goals for behavioral management
- Stopping procrastination
- Workload analysis for time management
Day Three: Communication for Conflict Resolution
- Understanding conflict
- To talk or not to talk
- Preventing conflict problems
- Core reasons for conflicts
- Assertive anger for handling conflicts
- How to de-stress during a conflict
Day Four: Self-esteem for Achieving Success
- Stages of human development
- Self-esteem definition
- Building confidence in others
- How to create positive impressions
- Increasing your self-esteem
- Controlling your thoughts
Day Five: Managing Pressure with Emotional Intelligence
- Causes of workplace pressure
- Identifying pressure points
- How to recognize others’ emotions
- Coping with stress
- Expressing yourself while under pressure
- Developing a personal action plan
